Customer Service

General Informations
Shipment
Privacy & Security
Withdrawal Right And Returned Goods
Orders
Payment,price and promotions
Registration

General Informations: The products on sale on fashion-positano.com are distributed by Carro Fashion s.a.s., a company registered at the Salerno C.C.I.A.A. (Chamber of Commerce, Industry, Crafts and Agriculture), n. 293991 of the Register of Companies, Fiscal Identification Code - VAT Registration Number n. IT03399160658.
APPLICABLE LAW
The regulation in force, applicable to the purchases on fashion-positano.com is the Italian Republic law. For any controversy related to the product marketing on the website, the competent court will be the Court of Salerno.
PRODUCT INFORMATION
Item search
Finding an item on fashion-positano.com is easy: you can look for it among the headings listed in the left column of the website or entering the name of the item you want in the search space, still in the left column. Click on the button and the inner search engine will show you the available items.
Prices
The article prices are expressed in euros (€), they include the in-force VAT (Value Added Tax) that varies according to the different article typologies. The resulting total price at the end of the purchase procedure is comprehensive of the transport charges, but it does not include the Customs duties and the possible additional charges on the sale. Prices could change for reasons not depending on Carro Fashion, in this case the new price will be clearly indicated on the website. On the website prices can be displayed even in US Dollars ($); it is sufficient to select the currency on top.
Shipment: The shipments of the fashion-positano.com articles are carried out by the following couriers:
- UPS.
How much is the shipment?
The shipping cost depends of the destination and the volumetric weight of the product you want to buy.
Free shipping over 600 €
What is the shipping time?
ITALY: After 24 hours from the order registration date, the delivery is carried out in Italy within the following 48-72 hours (from Monday to Friday). Possible further delays in the delivery could be caused by the inefficiency of the postal service or because the articles are temporarily out of stock. In this case, once 5 working days have elapsed (excluding Saturday and Sunday), please contact the customer care service at info@fashion-positano.com or call at +39 089.875.780
OTHER COUNTRY:After 24 hours from the order registration date, the delivery is carried out abroad within the following 7 working days (from Monday to Friday). Possible further delays in the delivery could be caused by the inefficiency of the postal service or because the articles are temporarily out of stock. In this case, once 7 working days have elapsed (excluding Saturday and Sunday), please contact the customer care service at info@fashion-positano.com or call at +39 089.875.780
CUSTOM DUTY AND TAXES
If goods are shipped to a Country that does not belong to the European Community, they will be liable to Customs duty and possible taxes on the sale; any supplementary charge relative to the clearance procedures is meant to be exclusively paid by the receiver. Customs duty and possible taxes vary from Country to Country and they will be applied to the goods on their arrival at the destination Country. For any information relative to Customs duty, possible taxes and goods clearance procedures, it is advisable to contact the competent Customs Offices (www.agenziadogane.it).
Privacy & Security: THE PRIVACY POLICY OF THIS SITE
On this page describing the arrangements for managing the site with reference to the processing of personal data of users who consult. This is an informative that is made also to art. 13 of Legislative Decree. No 196/2003 "Code on the protection of personal data" to those who interact with the web services of our structure, accessible electronically starting from: http://www.fashion-positano.com corresponding to home page Site official Carro Fashion sas. The information is provided only for the site of Carro Fashion sas and not for other sites which may be accessed through links. The information is also based on Recommendation 2 / 2001 that the European authorities for the protection of personal data gathered in the group founded by. 29 of Directive No. 95/46, adopted May 17, 2001 to identify some minimum requirements for the collection of personal data online and, in particular, the arrangements, timing and nature of the information that the data must provide to users when they connect to web pages, regardless of the purposes of the link.
THE PROPRIETOR "OF TREATMENT >br> Following consultation of this site may be processed data on persons identified or identifiable. Owner of treatment is the Carro Fashion sas, whose legal and operational headquarters is located in Viale Pasitea 90/90A/92 - 84017 Positano (SA), with P.IVA 03399160658, CF And No. 03399160658 tel. 089,875,780 Fax. 089,811,633. Mr. Carro Ambrogio is the data processor.
PLACE OF TREATMENT OF DATA
The treatments related to the web services of this site is made Register and are cared for by their personal technician in charge of treatment, or by any responsible for occasional maintenance operations. No data from the web service is communicated or released. Personal data provided by users who request of sending information materials (brochures, CD-ROMs, newsletters, answers to queries, etc..) Are used only to perform the service or assistance requested and are disclosed to third parties only if this is necessary for that purpose.
TYPES OF DATA TREATIES
Data Navigation
Computer systems and software procedures for the functioning of this website acquire during their normal exercise, some personal data whose transmission is implicit in the communication protocols of the Internet. This information is not collected to be associated with identified, but which by their very nature could, through processing and association with data held by third parties, make it possible to identify users. This category of data includes IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (good, error, etc..) and other parameters relating to the operating system and computer environment. These data are used only to obtain anonymous statistical information about the site and to check the proper functioning and are cancelled immediately after processing. The data could be used to determine liability in the event of hypothetical crimes against the site: apart from this eventuality, data on web contacts are not held for more than seven days. Data provided voluntarily by the optional, explicit and voluntary e-mail to address on this site or through contact form involves the subsequent acquisition of the sender's necessary to respond to requests, and any other personal data included in the message. Specifications summary information will be progressively reported or displayed in the pages of the site designated for special services on request.
COOKIES
No personal data of users is acquired from the site. There is not any use of cookies to transmit information of a personal nature, nor are used cd persistent cookies of any kind, or tracking systems for users. The use of c.d. session cookies (that are not stored on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) needed to permit a safe and efficiency on the site. The c.d. session cookies used in this site do not make use of other techniques potentially prejudicial to the confidentiality of navigation and do not allow the acquisition of personal identification data.
OPTIONAL 'GRANT OF DATA
Apart from that specified for navigation data, the user is free to provide personal data contained in the application forms to Carro Fashion sas or otherwise indicated in contacts with the office to request information or other communications. Their failure, it may be impossible to obtain what is required.
METHODS 'OF TREATMENT
Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, abuse or incorrect and unauthorized access.
RIGHTS OF INTERESTED
Those whose personal data have the right at any time to obtain confirmation of the existence of the data and to know its content and origin, verify the accuracy or ask for their integration or upgrade, or correction (Article 7 of Legislative Decree no. 196/2003). According to the same article has the right to request cancellation, the transformation in anonymous form or block of data processed in violation of law, and to oppose in any case, for legitimate reasons, to their treatment. Requests should be addressed to the Data is the Carro Fashion sas, whose legal and operational headquarters is located in Viale Pasitea 90/90A/92 - 84017 Positano (SA), with VAT 03399160658, CF And No. 03399160658 tel. 089,875,780 Fax. 089,811,633. For clarity, we list below the article concerning the rights of the person concerned.
Art. 7. Right of access to personal data and other rights
1. The individual has the right to obtain confirmation of the existence of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
2. The individual has the right to be informed:
a) the source of personal data;
b) the purposes and methods of treatment;
c) the logic applied in case of processing with the use of electronic means;
d) the identification of the owner, manager and the designated representative under Article 5, paragraph 2;
e) the subjects or categories of persons to whom the data may be distributed or who may become aware of as representative within the State, managers or agents.
3. The individual has the right to obtain:
a) updating, correction or, if interested, the integration of data;
b) the cancellation, transformation into an anonymous form or block of data processed in violation of law, including those which are not required to be held for the purposes for which the data were collected or subsequently processed;
c) evidence that the operations in letters a) and b) have been notified, including with regard to their content, to those whose data were disclosed or disseminated, unless this requirement impossible or involves a manifestly disproportionate to the protected right.
4. The individual has the right to object, in whole or in part:
a) for legitimate reasons, the processing of personal data that related to the purpose of the collection;
b) the processing of personal data for the purpose of sending advertising material or direct sales or for carrying out market research or commercial purposes.
Every effort will be done to make the most possible useful features of this site with the mechanisms of automatic control of privacy available in some products used by users. Considering that the state of improvement of mechanisms of control does not currently make them free from errors and shortcomings, states that this document, published at: http://www.fashion-positano/customer-service, constitutes " Privacy Policy "of this site that will be subject to updates (still the various versions available at the same address).
Withdrawal Right And Returned Goods: The Italian Law (Legislative Decree dated 22nd May 1999 N.185 art. 5) establishes that the consumer who acts in an unrelated way to his own commercial activity – retailers and companies are not included – can exercise the withdrawal right by returning the seller the article in order to obtain the relative refund, in the cases provided for in law.
How can the withdrawal right be exercised?
The withdrawal right can be exercised by sending - within the following ten working days - a recorded delivery letter with proof of delivery to the following address: Carro Fashion s.a.s.- Viale Pasitea 90/90A/92 - 84017 Positano (Sa). . The communication can be sent within the same time also by telegram, telex and fac-simile, provided that – within the following 48 hours – it is confirmed by a recorded delivery letter with proof of delivery. The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state; all the returned items must be accurately packed in order to protect the original covers from any damaging, writing or labelling. The goods must be returned to: Carro Fashion s.a.s.- Viale Pasitea 90/90A/92 - 84017 Positano (Sa). The spent amount refund or the article replacement generally takes 30 days from the receipt of the returned goods and after their inspection. Delays could occur because the mail service, used by Carro Fashion, delivers the returned packages once or twice a month. If the customer chooses the fastest shipment (recorded, express and swift delivery services or other), the refund, complications excepted, will be effected in 15 days. Exceeded this time, please call + 39 089 875780 or send a fax to + 39 089 811633, to the attention of the person in charge of the refund procedures, Mr. Ambrogio. The refund does not include the transport charges, both for the shipment and for the possible goods replacement.
Orders: The orders on fashion-positano.com can be placed only by the users who are registered to the Website, following the on-line purchase procedure. Carro Fashion reserves the right to refuse an order if doubts exist on its truthfulness - incomplete or inconsistent personal data, supposable default already revealed in previous purchases - or in the event of items that are out of stock.
How do I purchase an item?
Purchasing on fashion-positano.com is easy, follow these steps:
1) When you find the item you want to buy click on “add to the shopping basket” and define the quantity.
2) In order to purchase immediately, click on “checkout” or you can go on with the shopping, without losing the items already in the basket, and you can complete the purchase procedure later.
3) If you still have to log in, the system will ask you for your identification data (your e-mail address and password) you used to register at fashion-positano.com
4) Read the summary of your order following the steps for the shipping and payment then click on "Confirm order".
5) Anyway at the conclusion of your purchase, you will receive our confirmation e-mail containing the identification data of your order. All you have to do is to wait for the goods delivery.
How do I remove an item from the shopping basket?
In order to remove an item from the shopping cart, click box in the cancel column or enter the number 0 with reference to the article to eliminate in the quantity column, then click on “update”. The article will disappear from your shopping cart and the amount will be automatically recalculated. Follow the same procedure if you want to modify the quantity of an article already in the shopping cart; in this case instead of number 0, you will have to enter the quantity you want.
How many days the items I've selected stay in my basket?
They stay in the basket for seven days. Then, the are automatically cancelled and if you want to buy them, you have to add them to your basket again.
Payment, price and promotions: PAYMENT OPTIONS AND SECURITY
PFor the purchases on fashion-positano.com it is possible to pay by:
1) Credit Card (Italy and abroad)
2)Paypal
3)Bank Transfer
All payments made by credit card are protected and encrypted through
Terms and conditions
Hereafter you will find all the information relative to the Juvestore general sale conditions, we recommend you to read them in order to shop with total confidence.
Art. 1 DEFINITIONS
1.1. The term “Site” refers to the internet site www.fashion-positano.com for the sale of the textile handmade product.
1.2. The term “Customer” refers to the person who has purchased from the Site according to the following general sale conditions. The Customer can be either the natural person acting for purposes not referable to the eventual carried out professional activity, or the natural person or legal entity acting for purposes referable to the carried out professional activity.
1.3. The term “C.F.” refers to Carro Fashion s.a.s.., a company registered at the Salerno C.C.I.A.A. (Chamber of Commerce, Industry, Crafts and Agriculture), n. 000000 of the Register of Companies, Fiscal Identification Code - VAT Registration Number n. 000000000, which has its office at Viale Pasite 90/90A/92 - 84017 Positano (Sa).
1.4. The term “Order” refers to the request form of the goods on sale, filled in by the Customer on the Site.
1.5. The term “Products” refers to the goods on sale on the Site according to the following general sale conditions.
1.6. The term “Price” refers to the corresponding amount to be paid for the goods on sale inclusive of the shipping charges.
1.7. 1.7. The term “Contract” refers to the remote sale contract whose object is the product sale regulated by these general sale conditions.
1.8. The term “Parties” refers to C.F. and the Customer.
Art. 2 PRODUCTS SALE
2.1. Products are sold according to the terms and conditions provided for the Contract published on the Site at the moment of the Order.
2.2 The Contract is concluded and binding for both Parties when the order confirmation is forwarded, by C.F., to the electronic mail address indicated by the Customer during the registration to the Site.
2.3. On the Site there are on-sale Products specially Customised according to the Customer's request, their creation is subject to the Customer's previous request, which has to be carried out following the instructions supplied by the Site itself. The withdrawal right from the purchase Contract for the above-mentioned Customised Products will not be allowed for reasons other than the Product state of preservation.
2.4. The Prices and the articles on the Site are subject to change without notice.
Art. 3 DELIVERY TIME AND TERMS
3.1 C.F. takes care of delivering the Products at the address indicated by the Customer in the Order, making use of an express courier.
3.2 The Product delivery will take place within 4 working days for Italy and within 8 working days for foreign Countries, after the Order receipt date from C.F.. The delivery dates indicated on the Site are merely approximate and not binding for C.F.
3.3 In the event one or more articles should be out of stock after the Order, C.F. will proceed to deliver the other articles ordered by the Customer; in this case the partial delivery of the ordered Products will be still valid and the Customer will not be entitled to refuse the delivery or to ask for any compensation or indemnity whatsoever.
3.4 The ownership and the risk relative to the Product transportation are transferred to the Customer at the delivery time to the address indicated by the Customer himself in the Order.
Art. 4 CUSTOMER OBBLIGATIONS
4.1. The product purchase from the Site implies that the Customer provides the necessary data for the Product delivery. During the registration, operation necessary only for the first purchase, the Customer undertakes to provide the correct and true data relative to personal data and personal address and, in general terms, all the other information useful to the order execution.
4.2. The Customer undertakes to pay the Price of the purchased Products and to keep copy of the purchase order confirmation, sent by fashion-positano.com to the mail address provided by the Customer during his registration to the Site.
Art. 5 PRICE AND PAYMENT
5.1. Prices are expressed in Euros (€), they include the in-force VAT (Value Added Tax) that varies according to the different article typologies.
5.2. The resulting total price at the end of the purchase procedure is comprehensive of the transport charges, but it does not include the Customs duties and the possible additional charges on the sale necessary to the goods import in a foreign Country. Any supplementary charge relative to the clearance procedures is meant to be exclusively paid by the receiver.
5.3. The Price payment will have to be in full:
• as regards the credit card payments, at the order execution.
Art. 6 FORCE MAJEURE
6.1. The parties will be not responsible for the delay on their obligation fulfilment, in conformity with the Contract, if the delay is caused by circumstances beyond their reasonable control. The Party that is late for force majeure will be entitled to have a term respite necessary to fulfil his obligations.
Art. 7 COPYRIGHT & TRADE MARKS
7.1. The contents such as for example information, text, graphics and images within the site are protected by copyright.
Art. 8 WITHDRAWAL RIGHT
8.1. The withdrawal right, in compliance to the Legislative Decree dated 22nd May 1999 n.185 art. 5 and the Legislative Decree dated 15th January 1992 n.50, lies in the Customer's right to back out the Contract returning the purchased Products with consequent Price refund
8.2. The withdrawal right is applied to the natural person who acts for purposes not referable to his eventual carried out professional activity; for this reason the purchases carried out by retailers and companies are excluded from this right.
8.3. The withdrawal right can be exercised by sending - within the following ten working days - a recorded delivery letter with proof of delivery to the following address: Carro Fashion s.a.s. Viale Pasitea 90/90A/92 - 84017 Positano (Sa). The communication can be sent within the same time also by e-mail, telegram, telex and fac-simile, provided that – within the following 48 hours – it is confirmed by a recorded delivery letter with proof of delivery.
8.4. The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state. The returned items must be accurately packed in order to protect the original covers from any damaging, writing or labelling.
8.5. The goods must be returned to: Carro Fashion s.a.s. Viale Pasitea 90/90A/92 - 84017 Positano (Sa). The spent amount refund or the article replacement generally takes 30 days from the receipt of the returned goods, and after their inspection.
8.6. The refund does not include the transport charges, both for the shipment and for the possible goods replacement.
Art. 9 PRIVACY
9.1. The data, provided by the Customer and necessary to the regular execution of the Contract, will be processed in compliance to the provision of the 2003 Legislative Decree n. 196 regarding the “Personal Data Protection”.
Art. 10 FULL AGREEMENT
10.1. The Contract replaces all the contracts, the agreements and the understandings previously existed between the Parties. It forms, together with the Order, the general conditions relative to the use of the Site and the conditions relative to the registration service, the full agreement between the Parties as regards the object of the Contract.
10.2. Any change or alteration of the Contract will have to be accepted in writing by both Parties.
Art. 11 COMMUNICATIONS
11.1. All the communications between the Parties will have to be made in writing and forwarded to the address of the other party indicated in the Contract and in the Order. All the communications forwarded to the address of the other party - indicated on the site and in the order - by means of electronic mail, will be considered in writing.
11.2. All the communications affecting the validity or the existence of this Agreement will have to be exclusively delivered by hand or sent by recorded delivery letter with proof of delivery .
Art. 12 LANGUAGE
12.1. The sale Contract is drawn in Italian and English languages. The Italian language version will prevail in case of any discrepancy.
Art. 13 APPLICABLE LAW AND JURISDICTION
13.1. The Contract will be regulated and interpreted in compliance to the Italian laws.
13.2. The Parties acknowledge that is expressly excluded the application to this Contract of the United Nation Agreement on the Contracts for the International Goods Sale.
13.3. For any controversy deriving from the Contract or related to it, the Competent Court will be: a) the Customer's place of residence court, if the Customer is a consumer according to the in-force law; b) exclusively the Court of Salerno, Italy, for any other case.
Registration: In order to purchase on fashion-positano.com, it is necessary to be registered at it; the registration is free, it only requires the necessary time to enter your own data and it does not involve any purchase.
How do you make the registration?
When you first purchase something, you need to fill a registration form with your own personal data and choose a password. The password is not the one you normally use to log on Internet, but it is a fancy one, especially chosen for fashion-positano.com. At the end of the procedure we will send the new subscriber an email with the summary of the entered data.
What is it for?
The registration is necessary to have the data for the shipment of the purchased articles and it allows our users to have an easier and faster access to the store services. As a matter of fact, after the first purchase, it will be sufficient to enter the user’s personal data, e-mail and password, to buy without filling any other form.
What happens to my data?
The entered data are registered into electronic archives, they are processed with secure computerized means and they are only used for purchase purposes or to inform users on our initiatives. Anyway don’t worry about that: your data will not be disclosed to anyone, as we care for our users’ security.
Can I modify or cancel my data?
You can modify them directly on your private area and request the cancellation of your data at any time with an e-mail to info@fashion-positano.com For further information about the personal-data processing, we suggest you to go to our Privacy page.
What is the private area?
Is your own personal area where you can enter only inserting your identifying data to check a lot of important information such as: your basket, your order state, your data, the memo items.

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